FAQ'S

Ordering

When will I receive an order confirmation?

Your order confirmation will be emailed to you within 30 minutes of placing a successful order.

How do I check the status of my order?

Once your order has shipped your account details will be updated with tracking information. You will also receive tracking information via email.

When will my order ship?

In Stock Orders typically ship within 3-5 Business days of being placed. Preorders estimated time of shipping is 20 Business Days from the date of payment. Please see our Shipping Policy for more detailed information regarding shipping times and services.

When will I get my tracking number?

You will receive a shipping notification email that includes your USPS tracking information once your order ships.

Will I have to pay taxes on my order?

Taxes are assessed based on the municipality that the order is shipping to, not the billing address. If the shipping municipality assesses tax on retail apparel sales, then you will be charged the appropriate tax on your purchase  

PAYMENT

When does my card get charged?

Your card will be charged once you click submit order.

Why has my card been declined?

Your bank will be able to let you know why your card has been declined. Please contact your card-issuing bank.

Does Icon accept prepaid gift cards?

Yes, we accept all major prepaid gift cards as long as the card has been registered through the customer service number on the card. Please make sure to register your prepaid card with an address or zip code, otherwise, your card will not be accepted.

INVENTORY

Will you Restock Items?

We get emails from customers requesting restock information, but we usually don’t have restock information until items arrive, if they are restocked at all. We like to keep the flow of new merchandise constantly coming in, therefore, restocks are sometimes not available. We will try our best to restock popular items if the manufacturer is able to complete our request.

How does Preordering work?

Preorders are items that are not in our warehouse. These are items that our suppliers’ manufacturer and will be in stock within 20 Business Days from the date of your order.